Overview
- Office Ally has launched ProPay, an open-network payment solution that lets healthcare payers pay providers through ACH, virtual card, digital lockbox or check.
- ProPay was developed by Jopari Solutions for the property and casualty market; Office Ally, which recently acquired Jopari, is now bringing the technology to healthcare payers.
- The platform links each payment to its ERA/835 remittance information, aiming to simplify reconciliation and give providers easier access to payment status.
The News
Office Ally, which operates a national healthcare network connecting payers, providers and partners across clearinghouse, clinical attachments and payments, has introduced ProPay as a flexible payment solution built on modern technology. The offering is designed to let health plans improve how they pay providers without replacing the claims and payment systems already in place.
ProPay supports multiple payment options, including no-fee ACH, ACH+, virtual card, digital lockbox and check, so each provider can choose how it gets paid and receive remittance through existing channels. It also offers integration options, funding model choices and support for multiple ACH and card networks.
Because Office Ally already processes the claims and remittance behind these payments, ProPay connects each payment to its remittance data across all payment modalities. The company said this reduces manual follow-up and payment-related inquiries, and that ProPay can help health plans evaluate their payment mix and identify where electronic adoption can improve efficiency.
Industry Perspective
Payment delivery remains one of the least digitized steps in the healthcare revenue cycle, and many payers still rely on paper checks alongside a mix of electronic methods. Platforms that combine claims, remittance and payment data could reduce reconciliation work on both sides, although provider choice and transparent fees will remain important to adoption of electronic payment methods.
Strategic Impact
ProPay extends Office Ally’s relationship with existing payer customers from claims and clinical attachments into payments, positioning the company as a single partner from claim to payment. Repurposing Jopari’s property and casualty technology for health plans could help Office Ally compete in payer payment modernization, with uptake likely to depend on integration ease and provider acceptance.
Source: Businesswire
