Overview
- Cottage Health will roll out hellocare.ai’s virtual care and patient engagement platforms across its inpatient settings after a pilot program.
- The deployment adds AI tools for fall prevention, fall detection and pressure injury prevention.
- It also brings Epic’s MyChart Bedside TV to patients through hellocare.ai’s Intelligent Hospital Room platform.
- The California system is standardizing on one platform to replace several separate engagement, virtual care and communication tools.
The News
Cottage Health, a nonprofit system on California’s Central Coast, and Clearwater, Florida-based hellocare.ai announced an expanded partnership in July 2026. The move follows a pilot that the organizations said improved patient safety, clinical workflows and patient engagement.
Under the enterprise deployment, Cottage Health will implement hellocare.ai’s Virtual Care and Patient Engagement platforms together with AI capabilities aimed at preventing and detecting falls and preventing pressure injuries. The rollout also includes interactive MyChart Bedside TV, which runs natively on hellocare.ai devices and gives patients access to their health information, care plans, education, communication tools and entertainment from one interface.
Cottage Health said consolidating multiple point solutions on a single platform should simplify technology management, reduce vendor complexity and improve interoperability. Chief Information Officer Ganesh Persad said the pilot showed the potential of AI-assisted virtual care to strengthen patient safety and workflows, while Chief Nursing Officer Laura Canfield pointed to the value of identifying patients at risk for falls or pressure injuries earlier. hellocare.ai said it supports more than 100 health systems in the U.S.
Industry Perspective
Virtual nursing and AI-enabled patient monitoring have moved from pandemic-era experiments to planned inpatient infrastructure at many U.S. hospitals, driven by staffing pressure and safety goals. Results vary by setting, and health systems are increasingly asking vendors for evidence on falls, workload and patient experience before scaling.
Strategic Impact
For hellocare.ai, a system-wide conversion after a pilot is a useful reference for selling the platform as a consolidation play. For Cottage Health, the test will be whether pilot gains hold once the tools reach every unit and are part of everyday nursing work.
Source: PRnewswire
