Overview
- Cigna Healthcare introduced Health Sense, a personalized support model connecting health, care, benefits, costs, and previous interactions.
- The platform is designed to help members access relevant support earlier, make informed care decisions, and improve affordability and outcomes.
- Health Sense is expected to launch in early 2027, initially for members with oncology and cardiometabolic health needs.
The News
Cigna Healthcare has introduced Health Sense, a connected customer and clinical support model that brings together information on an individual’s health needs, benefits, pharmacy coverage, costs, and previous interactions. The platform carries relevant context across digital, care management, and clinical interactions, reducing the need for members to repeatedly explain their circumstances.
Health Sense combines Cigna Healthcare’s digital and care-management capabilities with clinical expertise and advanced reasoning technology. It can help members understand care options and costs, identify in-network providers, prepare for appointments, and connect with appropriate support. For clinical teams, the additional context is intended to help personalize interventions and identify potential needs earlier, while treatment decisions remain with the member and their treating provider.
Industry Perspective
Fragmented health information, benefits, and care pathways can make it difficult for members to navigate complex conditions and access preventive or timely care. By connecting these elements around the individual, Health Sense aims to shift health-plan engagement from isolated transactions toward continuous, personalized support.
Strategic Impact
Health Sense strengthens Cigna Healthcare’s strategy around data-driven, personalized health management and could help address inefficient healthcare spending. Cigna projects the model could reduce 10% of inefficient spending by 2030. The initial rollout will target oncology and cardiometabolic care in early 2027, with expansion to additional conditions and services expected as outcomes are evaluated.
Source: PRnewswire
